How OktoRocket Calculates Shop-Ware Close Ratio and Tech Quote with Shop-Ware data

When determining Close Ratio and Tech Quote in OktoRocket for Shop-Ware, we use recommendations. If you do not use recommendations, OktoRocket assumes everything on the ticket has been approved because there is no approval history. When you use recommendations, we can see what recommendations were approved and moved to the ticket and which were not. This allows us to calculate an accurate Close Ratio and Tech Quote.

Updated on: 18/06/2024