• How do I add another shop to my account?

  Ff you would like to add more shops to your OktoRocket account, reach out to support@oktorocket.com and provide us the following information: Business Name: New Shop Name: New Shop Type (American/Asian, European, Diesel): New Shop Postal Code: New Shop Time Zone: New Shop Bay Count: New Shop Work Days (M-F, M-Sat, M-Sun): New Shop Advertising Budget: New Shop Labor Rate: New Shop Management System (TekMetric, Shop-Ware, Protractor, Mitchell 1, RO Writer): If TekMetric Shop ID (you caPopular

• How to add OktoRocket to your desktop (Google Chrome)

  How to add OktoRocket to your desktop (Google Chrome): Log on to your OktoRocket account and go to the 'Dashboard' section of the site On the top right corner of your browser, click on the three dots Click on the 'More Tools' tab (https://storage.crisp.chat/users/helpdesk/website/70eb32ba6cda4800/Some readers

• How are Technician Hours calculated?

  full question: I've noticed some inaccuracy in the technician hours in OktoRocket vs what is in Tekmetric. Can you please explain how the metrics on the advisor and technician breakdowns are derived. The technician hours in OktoRocket are based on who is assigned as the primary on a ticket and not production hours. These are RO level numbers. In the original spirit of the sales tracker, we are tracking who inspected/found the work on a ticket not labor hours. We currently offer Production hourSome readers

• Is there a mobile app?

  Not yet but you can access the site using mobile browsersSome readers

• What is the time between each data sync for OktoRocket?

  For cloud based SMS systems it is ~1 hour. For in shop systems like RO Writer and Mitchell 1, it is every 5 minutes.Some readers

• How to include/Exclude Sublets and Fees in OktoRocket

  This guide will show you how to include or exclude sublets and fees in OktoRocket. Follow the steps below to configure the settings in the application. Go to app.oktorocket.com 1. Click on your Account Name From the Dashboard, click on your name in the top right corner. Click on your Account Name (https://static.guidde.com/v0/qg%2FX3R5Gb8y2qRc1gfASpbZAs2Evht1%2FdcLMcQqp2YctLANkSome readers

• How do I change the date range?

  Currently, OktoRocket operates based on a month view. Custom date ranges are coming. To see previous months, select the month at the very top of the Dashboard.Some readers

• Is there a way to see roll over hours at any given time?

  Not yet. However, we will add that information in a future update showing detailed tech and advisor information.Few readers

• Will OktoRocket be able to differentiate whether it's a new or return customer?

  OktoRocket can distinguish new customers. It goes through the SMS history of tickets by customer to determine if there were any previously posted tickets. The marketing source that you use in your SMS will show exactly the same in OktoRocketFew readers

• Is there anywhere I can submit suggestions or potential modifications to OktoRocket?

  Yes! You can submit your suggestions by contacting support@oktorocket.com or messaging support via chat in OktoRocketFew readers

• Does OktoRocket track Sales Tax?

  Nope, OktoRocket does not track sales tax on ticketsFew readers